Refund policy

Last updated: 15 October 2026

Dodo Payments purchases

Payments processed by Dodo Payments follow Dodo Payments’ Buyer Terms. Your applicable statutory cancellation, withdrawal and refund rights are unaffected. FetchFox does not offer an additional blanket money-back guarantee.

Requesting a refund

Contact Dodo Payments’ buyer support for a payment or refund request. For help with a FetchFox service issue, email team@fetchfox.net. Include your account email, receipt or transaction ID, purchase date and a short explanation. Never send full card details, API keys or sign-in links.

Outside statutory rights, discretionary refund requests are reviewed case by case under Dodo Payments’ Buyer Terms. Approval is not guaranteed. A service issue or the amount of service used may be relevant to that review; neither removes mandatory consumer rights. Where applicable law gives you a different deadline or remedy, that law applies.

Cancellation is separate

Cancel an existing subscription through the billing portal in Settings, your receipt, or Dodo Payments’ buyer support. Scheduled cancellation stops future renewals at the end of the current paid period; it does not automatically refund a previous charge.

Approved refunds and credits

Dodo Payments handles approved payment refunds and confirms their processing. Refunds normally return to the original payment method where possible. Refunded purchases may have their associated paid credit entitlement adjusted or removed. Failed processing does not spend credits; contact FetchFox support if a request appears to have been charged incorrectly.

Read our Terms of service and Privacy policy for service-provider and account details.