Privacy

FetchFox is provided under the FetchFox brand by an individual based in India. Contact us about your information or account.

Information used to provide the service

We store your email, profile name, project settings, authentication records, and credit history to operate your account. Requests include the URLs and parameters you submit. Operational logs record the operation, result, timing, and credit charge. Sign-in and contact-form throttling use short-lived hashed identifiers. If you send a plan inquiry, your name, email, company, estimated usage, and message are delivered to our contact inbox so we can reply. You can contact us to request deletion of an inquiry.

Processing and providers

Hosting, database, email, billing, proxy, transcription, and AI providers process information needed to fulfill your requests. Submitted content may be sent to an external transcription or AI provider for the selected operation. Do not submit confidential content or information you lack permission to process.

Retention

Request logs are normally removed after 90 days. Completed download history is normally removed after 30 days. Downloaded files expire after seven days; signed retrieval links expire after one hour. Short-lived processing caches may remain until their configured expiry. Account information remains until deletion is requested and processed. Credit and payment records may remain where needed to resolve accounting, disputes, or legal obligations.

Account controls

You can edit your profile, rotate your key, and export your account data. Contact support to request suspension, correction, or deletion. Deletion first revokes access, waits for in-flight work, and removes identifying account data and request history. Existing backups and provider-held records follow their own retention schedules.

Support chat and cookies

Authentication uses session and security cookies. When enabled, our Crisp support widget uses cookies to maintain a chat session and processes chat messages, contact details you provide, and browser and connection information. Chat cookies are limited to the current website hostname. We do not automatically send your account email or API key to Crisp. Please do not paste passwords, API keys, or confidential content into chat. Crisp-held records follow its retention policies; contact support to request deletion of a conversation. See Crisp’s privacy policy.